White Swan Hotel

The breakfast buffet in the Riverside Cafe was excellent with a good choice of food. We had dinner on one night in the Riverside - the buffet dinner was absolutely excellent. We used the bar for drinks, and for afternoon tea. We also played cards while enjoying a drink in the bar. Our rooms had nice views. The beds were comfortable and the rooms well serviced with clean towels etc. The shower had good pressure and good hot water. All staff very friendly and helpful.

When we checked into the room we noticed there is no walk in shower but instead have to climb into the long bath to shower. We are both elders and concern about the risk of falling stepping in & out of the long bath. We brought up the concern at the front office, the manager Mr Brandon and Mr Yeh so kindly upgraded us to a room with separate shower. They not only do that but also made arrangement to fall proof the bathroom with a non-slip floor mat & a shower chair. We are so appreciative of their kind assistance to the elders. This hotel is awesome, fantastic staff and very nice food, we tried all their restaurants. It will be nice if they have a tour desk at the hotel. Definitely will return to stay here again. Every staff member of the hotel and it's restaurants is helpful and genuinely happy to serve.

The staffs in the hotel are super nice and considerable. I went there with little Kids and my elderly parents. They all been well looked after. They even prepared a birthday cake for my father. What a surprise for all of us! The facility in the hotel is over 5 star especially the swimming pool. What a haven for little kids. There even got waterfall for the kids play pool. And we tried 2 Michelin star restaurants in the hotel. They both super good. We really enjoyed our stay here. Many thanks to the reception staffs and managers. We definitely will come back in the future.

Everything! The hotel has been renovated recentrly and is visible. The hotel looks new, modern but still with the tradional touch (and also kept the original design). Room was nice, clean and spacious. I liked the controls for pretty much everything. Only note, the charging plugs were in the drawer, a bit unusual. Pool was super nice Restaurants are top quality

The world class service from all the staff made my experience very comfortable. Everyone I encountered was attentive to my needs and was welcoming. When there was a miscommunication with our booking, the staff made us feel cared for as we tried to sort it out. The view from our room was also beautiful. My mom and I stayed in a city view room and every morning we witnessed a beautiful sunrise illuminating the city and harbor. It was also quiet enough to stroll around the historic buildings and gardens in the morning.